Frequently Asked Questions
Everything you need to know about your Neuaura experience.
What is Neuaura’s shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary from 3-7 business days depending on your location.
How can I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery, provided they are in original condition with tags attached.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At Neuaura, we prioritize ethical fashion. We work closely with our suppliers to ensure that our fabrics are sourced responsibly and that our manufacturing processes minimize environmental impact.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.